Custom-made printing
Visiting cards, flyers, pamphlets, stickers and labels at Graphic Duniya are printed to order from your design file. Because each order is custom-made for you, printed items cannot be returned or refunded once they have been printed, unless they are damaged or printed incorrectly.
Damaged or wrong prints
If your order arrives damaged, or if we printed something different from what you ordered, we will reprint it free of charge or give you a refund — whichever you prefer. Please email us at industriesmahakali@gmail.com or use the contact form within 7 days of delivery, and share a photo of the damaged or incorrect print and your order number.
File proof check
We check every design file before it goes to print. If your file is too low in resolution, has the wrong size or cannot be printed clearly, we will contact you before printing. However, if the file itself contains a spelling mistake or wrong information that you supplied, we cannot reprint it free of charge — that is why we ask you to check your design carefully before placing your order.
Changes and cancellations
If you need to change or cancel your order, contact us as soon as possible. If your order has not yet gone to print, we will change or cancel it. Once printing has started, the order cannot be cancelled.
Refunds
Most of our orders are paid by Cash on Delivery, so there is no online payment to refund. If you paid in advance and your order qualifies for a refund (a damaged or wrong print), we will refund the amount you paid within 7 working days of confirming the issue.
Need help?
For any question about refunds and returns, email us at industriesmahakali@gmail.com or send us a message through our contact page.